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Frequently Asked Questions

What Size Pool Heat Pump Do I Need?
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Choosing the correct pool heat pump size is essential for achieving efficient heating performance and low running costs. The ideal heat pump size depends on several factors, including your pool dimensions, pool surface area, location, desired swimming temperature, seasonal usage, and whether a pool cover is used.


Our team will assess your requirements and recommend the most suitable full inverter pool heat pump for your pool and lifestyle.

How Long Does It Take to Heat a Pool?
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The time required to heat a pool depends on several factors, including:

  • Pool size and water volume
  • Starting water temperature
  • Desired swimming temperature
  • Outdoor air temperature
  • Wind exposure
  • Whether a pool cover is used
  • Heat pump capacity

Under favourable conditions, many pools can achieve a temperature increase of approximately 0.5°C to 1.0°C per hour with a correctly sized system. Once the desired temperature is reached, the heat pump ramps down then when loss of temperature exceeds .5 degrees of set temperature it will ramp back up to maintain consistent water temperatures while minimising energy consumption.

What warranty coverage is available?
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All Austek pool heaters carry a 7 year parts 10 year compressor and 25 year titanium heat exchanger warranty

How can I get support after installation?
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Our engineering support team has a strict 24 hour call return policy